How to develop patient-friendly medical communications
Patient-friendly medical communications are essential for improving and encouraging patient understanding, health equality, trust and partnership.
This guide equips patient group leaders, staff, and advocates with the skills and resources to communicate confidently and compassionately with patients and carers across a broad spectrum of topics, formats, and contexts. It supports Beacon’s mission by ensuring medical communication materials and conversations are clear, accessible, accurate, transparent and patient-focused.
Enrol now to access practical guidance, real-world examples, and useful tools for developing patient-friendly medical materials!
With thanks to:
We’d like to thank Costello Medical for providing pro bono support in the creation of this course.
Resource type
Course
Skill level
Beginner
Duration
Est. 1 hour
Last updated
January 2026
Resource type
Course
Skill level
Beginner
Duration
1h
Last updated
January 2026
What will you learn?
- Why patient-friendly communication is important
- Key features of patient-friendly communication
- Strategies for tailoring patient communication to the audience
- Practical tips for developing patient-friendly materials
Who is this course for?
This course is designed for anyone supporting, informing, or advocating for patients – whether as community leaders, charity staff, healthcare professionals, or volunteers.
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Resource Content
Introduction
Introduction
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Why patient-friendly communication matters
Improved understanding and empowerment
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Trust, transparency and partnership
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Health equality
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Strengthening support networks
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What makes patient-friendly communications?
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Ethics
Ethical considerations when creating patient-friendly communications
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How to tailor your communication appropriately
How to write in a patient-friendly way
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How to tailor communications to the audience
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How to create age-appropriate communication
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How to make your communications accessible
Strategies for effectively communicating with underserved communities
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Ensuring accessible communication
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Developing patient-friendly materials
Practical tips for developing patient-friendly materials
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Designing engaging patient materials
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Scenarios and suggested approaches
Scenarios and suggested approaches
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Examples of effective patient communications
Examples of effective patient communications
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Further resources
Further resources
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Feedback
Feedback
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